About Us : Helping our customers to understand us.

A typical day at Segovia begins about 8:00 p.m. every night.  Gilbert Soto arrives to begin a long process of “clearing” our automated answering system.  He will clear appx. 200-250 orders to be delivered the next morning.  They will be about 70% English and 30% Spanish.  This process will take about 4 hours and he is responsible for this 7 days a week.  He then breaks the orders into their “assigned” 1^st routes listed by driver, i.e. Guadalupe Street area-Luis Martinez.  We will have 18 routes that we term 1^st routes. 

Joe E. Segovia (founding owner) arrives at about 11:00 p.m. and begins receiving incoming loads making sure they meet our “above industry standards” requirements.  He will remain active throughout the day and go home about 1:00 P.M.  Assisting him in this area is Fred Esquivel (Segovia’s first employee) and Rick Acosta also assistant buyer.

The first driver will arrive at midnight, assist “Big Joe” and begin loading his truck.  Subsequently the other drivers arrive between 1:00 a.m. and 4:30 a.m.  All drivers are responsible for loading their own trucks which allows them to hand select the product that is required to please each and every customer. 

The first routes leave the docks as early as 5:00 a.m. and as late as 7:30 a.m.  They will not return till about 10:30 a.m. and will begin what we call our 2^nd and 3^rd routes of the day.  Upon arrival the driver must pull the product and reload his truck which takes about an hour to an hour and a half.

Any orders received after the first routes leave most likely will not be shipped out until the 2^nd or 3^rd routes have been identified.  In “emergency” circumstances where the customer cannot wait for their product our Professional Sales Staff (Andrew Vasquez & Scott Jordon) is utilized to help fulfill our customers needs through “Hot Shot” deliveries.

The drivers will now be dispatched out for a second time to return between the hours of 2:00 p.m. and 4:00 p.m.

By the end of the day we will make somewhat in the neighborhood of 400-450 deliveries.  It isn’t hard to figure out that about 50% of our orders are not placed until after 7:30 a.m. which can make it a very interesting non boring day.  One helpful hint to all is when ever possible please place your orders the night before and if not, a little forgiveness if we are running late. 

Segovia Produce promotes a family atmosphere with our co-workers and customers thus insuring everyone’s needs are met.  Evidence of this is the amount of “PRIDE” displayed in the work product produced at Segovia Produce. 

Our sales staff prides themselves in being available 24 hours a day.  No other company will make such a bold promise.  Someone is available at all times to answer any questions that may arise. Of course, these promises are only made to our “loyal” customers.

Our buyers have a combined “years of experience” of over 80 years.  We search all markets no matter what part of the world the search takes us to ensure the best quality product at the best prices.  We will not ever sacrifice the “Segovia” name by purchasing an inferior product. 

The day is almost over the only thing left is the period we use for maintenance: 3:00 p.m. to about 6:00 p.m.  Remember that catchy word I mentioned “PRIDE”? Well, the drivers perform all routine maintenance on each others trucks keeping our fleet in tip top condition and presentable.

Most of the guys you see every day, work an average of 12 to 15 hours a day, 6 days a week and on Sunday are guilty of working about 5 more hours.  Our people are very special and unique individuals.  Not bad for a company just trying to distribute a few produce boxes.